Frequently Asked Questions

No. We’re not a forwarder or shipping line. TRADLINX is a visibility platform that helps logistics teams track shipments in real time across carriers and routes.
TRADLINX tracks containerized ocean freight across 50+ major shipping lines, including Maersk, MSC, CMA CGM, COSCO, HMM, and Evergreen, with coverage reaching 98% of global container routes.

To track your shipment with TRADLINX Ocean Visibility, you need either a Master B/L number, container number, or booking number. If those aren’t available, you can search by vessel name to monitor real-time vessel location.
Shipment data is refreshed 12 times per day, one of the highest update frequencies in the industry. That means more accurate ETAs and fewer surprises.
With TRADLINX, you can get updates on the following real-time data: - Shipping line - Transshipment status - Departure port - Arrival port - Estimated time of arrival (ETA) - Actual arrival time - Destination port - Transit days - All container events from pickup to return
You’ll receive automatic email updates for events like port arrivals, delays, or schedule changes. Daily reports can be generated automatically and shared with customers or internal teams.

TRADLINX offers three plans designed to match different business needs:

• Essentials – Core port-to-port tracking
• Professional – Full shipment visibility, automated daily reports, and customer-facing tracking widgets
• Enterprise – High-volume tracking, custom APIs, and map integrations for larger teams

You can view full details and pricing on our Pricing page.
TRADLINX B/L Tracking is billed based on the number of Bills of Lading tracked, not containers or monthly users. Customers have reported saving around 40% due to the predictable, usage-based structure.
Yes. For payments over $100, wire transfer is available. Just select that option during checkout.

The TRADLINX tracking widget is a self-service tracking tool you can embed on your website. It lets customers check shipment status in real time, helping you improve service without adding load to your support team.
On average, we respond to support questions within 1–3 business days. It’s part of why our customer retention rate is 2× the industry average.

TRADLINX FAQ